Q. How many affiliates can I have?
A. There is no limit to the number
of affiliates you may have.
Q. What if I'm not
happy with my tracking system?
A. Interneka.com will refund 100% of
your costs with no questions for the first 14 days after you
purchase the product. After 14 days, if you experience any
problem with your product, we will happily fix it at no cost
Q. Is it possible to host the Interneka Affiliate
software on my server?
A. We do not allow our software to be
hosted on any other servers but ours. We guarantee a good
quality and reliable service. Your business would be
probably safer hosted from our servers than hosting your
affiliate program on your site.
Q. Is my shopping cart compatible with Interneka
A. View the list of
compatible shopping cart
Q. Can I track recurring sales?
A. Yes, our advanced recurring
commission tracking capability allows you to track recurring
sales two levels deep.
Q. Can I use Interneka to track the performance of the
A. Yes, our software allows you to
track the performances of your advertising channels on
various web sites. You can view where the clicks, unique
clicks and sales are made from.
Q. Can affiliates links point to our domain name
instead of pointing to Interneka?
A. Yes, our advanced Private Linking
feature will make your affiliate links point to your site.
Q. Will I be able to view the click-through for each
A. Yes, our system allows you to
track the number of clicks and sales for each banner.
This will allow you to compare banner-to-banner performance.
Q. Can my affiliates change their personal particulars
like their address in real time without my having to change
it for them?
A. Yes, your affiliates can log in to
their account with Interneka to modify their particulars at
any time of the day.
Q. Can I cancel an affiliate's commission if the
customer has cancelled his order or if the order is found to
A. Yes, you may cancel affiliate's
commission at any time. You can also edit the commission as
well should the customer's order amount be reduced, in order
to reflect an accurate commission for your affiliate.
Q. Can I customize the payout rate for individual
A. Yes, you can set individual pay-out rate for each of your
Q. Will I be notified immediately when a customer,
referred from one of my affiliates, buys my products?
A. Yes, sale notification email will
be sent to you via email as soon as an affiliate generates a
sale. The email will also include useful information like
order amount, order number and date/time of the transaction.
Q. Will your system be able to track customers who
come back a few days later to purchase my products?
A. Yes, Interneka Affiliate will be
able to track customers who come back even weeks later.
Q. Can I configure the cookie lifespan? I do not want
to track sales that are more than 30 days if the customer
did not buy immediately after clicking through to my site
from the affiliate's web site.
A. Yes, Interneka Affiliate allows you
to specify the number of days before cookie expire.
Q. Can I review new affiliate's application before
accepting him or her into my affiliate program?
A. Yes. Whenever new affiliate submits
his or her particulars on the affiliate registration form,
our system will notify you about this action. You have the
option of examining each applicant in the holding list and
accept or reject each of them.
Q. Who is responsible for affiliate payments? Is Interneka
paying my affiliates?
A. No, Interneka Affiliate is not processing affiliate
payments. However it is compatible with other services,
which can be used for
affiliate payment processing.
Q. Does Interneka Affiliate generates a QuickBooks
check transaction file? I am using QuickBooks and would like
a convenient way to generate checks from QuickBooks.
A. Yes, our system has the ability to
export a QuickBooks transaction file each time you issue a
commission payment to your affiliates.
Q. Does Interneka Affiliate offer check writing
A. Interneka Affiliate has partnered
with Chexx Inc to provide volume check writing services to
you. This service is optional.
Q. What is the cost associated with Chexx Inc service?
A. No setup fee, no monthly fee. Chexx
Inc. prices range from $1.00 per check issued, to $5.00,
depending upon the currency, and the average monthly volume
of checks required. For more information please visit
Q. Can I pay my affiliates with PayPal mass pay
A. Yes, our system can generate PayPal
mass pay file, which can be later uploaded to PayPal.
Q. What is the cost associated with PayPal mass pay
A. A fee of 2% of the payment amount
with a $1 cap will be assessed on each payment made using
the mass payment feature.
Q. Who owns the data collected by the system?
A. The data is YOUR data and owned
Q. When I sign up - do I have to sign an annual
contract or commit to your service for a certain amount of
A. No, you're free to go when you
want. We don't require that you "sign on" for any period of
time or commit to our service for any amount of time.